It will give you a choice to choose credit questions or membership questions. At the end of the prompt, it will say, “For other questions, 6.” I pressed 6. The automated voice will say: “In a few words, why are you calling today?” It gave me the option to press 9 to hear my choices and that’s what I did. You’ll be asked, “Would you like to remove the freeze on your credit file now?” If you say yes, you’ll be routed to a self-serve process.
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